Warranty and Guidelines

Curbing Warranty

Your curbing has a one-year warranty against defects in materials and workmanship. It will be replaced at no charge if the materials we use or the way it was installed by our workmen causes the defect. Please follow the guidelines below.

1. Your extruded curbing is set to cure upon completion of the project. The concrete curb does not need to be sprayed or misted with water. Such actions will most likely discolor the curb and claims for discolored or wrong colored curb will be denied. The curb will not "fall apart" or "crumble" after we have left the jobsite. It is perfect, but vulnerable, when we leave. Make sure your neighbors and family members stay away from the curbing after we have left. The most curious of neighbors will approach your curb within minutes of our crew's departure. Protect your curb.
2. Take extra precaution to keep pets, children, vandals and objects away from the curb for at least 24 hours. It will be "hard" to the touch at this point, but will still need a few days to completely harden. The curb is like a "sandcastle". Refrain from testing the "hardness" of the curb.
3. Sod laying, sprinkler work and landscape work can be started 24 hours after installation; however, caution must be taken as shovels, picks and wheelbarrows can damage the curb for several more days while it is fully curing. When giving you an estimate we usually tell you to wait 2-3 days for an additional margin of safety.
4. If you have a landscape contractor working for you, caution him about protecting the curb from damage. If wheelbarrows are used for hauling rock over the curb, put a mound of dirt over it (6" deep) or build a ramp over the curb to keep the weight from cracking it. Never allow a tractor or truck to run over the curb.  Flatiron Curbing is not responsible for the damage to curbing resulting from any type of traffic.
5. Keep Sprinklers off for at least 2 days  following the installation. Excess moisture on or around the curbing will affect the normal curing process. During the first 48 to 72 hours you should avoid direct sprinkler impact on the curbing. Keep water away from curb for 48-72 hours. After 24 hours a mist would not cause any immediate damage, but a sprinkler within a couple of feet could create some pitting in your new edging. And the water itself will discolor your curb.  If it begins to rain within 6 hours after we leave the job, try to cover the curb with plastic.   Irrigation, backwash from pool, condensation lines, or rain can damage the curb during the first 48 hours.
6. Efflorescence (white powder substance) is not covered under warrantee since it is a natural occurrence. Efflorescence (white powder substance) can appear on occasion and does not look good on curbing. It is generated from water sprinkling systems and can also appear after a rainstorm. The intensity of efflorescence varies depending upon the type (hardness) of water and the volume of water that gets on the curb. If you have just planted sod and are watering frequently, efflorescence may appear more readily. Be patient, wait for lawn to get established, turn water off for a few days, then clean the curb after it dries. A solution of 50/50 vinegar and water with a light brushing will remove the efflorescence. You may have to do this a few times; eventually, the efflorescence should go away.
7. Once in a while, curbing with color may look ‘splotchy’ for a few days while it is curing. This will go away as it cures and is not to be confused with efflorescence.
8. If curbing is damaged, we will come back and make the necessary repairs; however, there is a $200 minimum charge for this service and does not include haul always.
9. Cracking - Concrete curbing like any other type of concrete can and will crack. We try to control the cracking with expansion joints every two to four feet. If cracking does occur, it should be in the expansion joint. We experience very little cracking in our products; however, if there are any solid cracks out of the joint (over 1/8"), we will replace the damaged area during the warranty period. A warning, however, is important to note: Repairs can be difficult to make in colored concrete. It is impossible to get a perfect color match. Sometimes the "solution is worse than the problem". A hairline crack is much less noticeable than a patch or discoloration in the curbing.
10. When curbing is installed as a retrofit (grass already in place), there will be a small amount of concrete on the ground between the new curb and the grass. It is very difficult to remove this concrete while it is still wet. After a 24-hour curing period, it can be picked up in small pieces and thrown away. Since we have not included a return trip in the price of our curbing to do this, we ask that you take a few minutes to remove the excess concrete. This will allow your grass to grow back against the curb. You may want to place sand and/or dirt in this area as well, if there are voids between the curb and the grass.
11. Damage to sprinkler lines, telephone wires, cable TV or other buried items by our equipment or personnel is not our responsibility.
12. Some fertilizers and chemicals will stain the curbing as they would any other concrete product. You should alert those doing the fertilizing to avoid spraying their product on the curbing. If you feel they might have sprayed the concrete, you may wish to hose it down shortly after they have finished spraying.
13. Curbing with color in it may look "splotchy" for up to 30 days while it is curing. This will go away as it cures and is not to be confused with efflorescence. Concrete is darker in color when it is first laid and will lighten up as it dries. It takes approximately 30 days for all the water to evaporate out of the curb and to show the final consistent color. Although it may take longer due to excess moisture and watering of the lawn.
14.  If your curb is damaged after the installation crew has left, we will come back and make the necessary repairs; however, there is a $75.00 minimum charge for this service. We will do the best job possible on this repair, however repairs rarely look as good as the initial extruded installation.
15. During the first 7 days you ought to keep lawn mowers off your curbing. The wheels will probably not damage the curbing, but the metal corners on your lawn mower may scratch or otherwise damage the product during its curing period.
16. During the next couple of weeks you will need to take extra precautions not to damage your curbing. Items such as rakes, shovels, and other gardening tools need to be used with caution near the curbing during this curing period.

A few of the items not covered:

1. Any cracking in the curbing due to settlement of the ground beneath the curbing is not covered.
2. Cracking or breakage occurring due to driving over the curb with any vehicles or equipment is not covered.
3. We do our best to make sure that the color is true throughout your curbing; however, we cannot guarantee that the curb will match perfectly throughout the entire job. The color of your curb is a close representation of our color chart and will not be a perfect match. Due to the variation in a color pigment products used to color concrete there will be a slight difference in color across the curb when finished. Stamped and Embossed Colors will vary from job to job.
4. For Stamped and Embossed products: Customers should expect some fading, color variation, and spider cracking of the product due to the nature of the stamping and embossing process.
5. No color claims will be accepted if sprinklers are left on or turned on 2 days prior to or 2 days after installation. This excess jobsite moisture will adversely effect the color of your finished curbing project and is not covered under warrenty. Tell tale signs including washed out color, blotchy color and /or abnormally light or dark areas are a direct result of excess moisture at the jobsite and no claims can be honored if such is evident.
6. There will be a color variation relative to the color chart you chose your color from. Any variation of the color chosen is acceptable. Claims of wrong color or no color in curb can only be evaluated after 30 days have past.
7. Efflorescence of any kind is not covered. It must be washed away with a solution of 50/50 vinegar and water using a light brushing and thorough rinse. Flatiron Curbing has no control over the appearance of efflorescence.

ADDITIONAL TERMS, DISCLAIMER AND/OR MODIFICATIONS:

1. Flatiron is not responsible for animal pestilence or weeds.
2. Flatiron is not responsible for other contractor’s delays.
3. Flatiron not responsible for the cost to replace or repair damage by others.
4. Additional cost will incur if hard dig required.

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ROC# 21962 & ROC# 202397